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Why is the PS4 Store so Intermittent when loading? (Gaming - Sony)

by Davids, Wednesday, November 27, 2019, 18:25 (12 days ago)

This is all on a wired connection to my router and I also tried wifi with same problem.

I've had the PS4 Pro less than a month but even straight out the box the Playstation store would load great but then I went to play a game and after I finished playing a game I went to go to the store and it just loads for ages with the Playstation symbols.

The only way to get the store working again is go to network in settings and hit test internet connection, the test tells me all is great then I go to the store and it loads.

Finish what I'm doing in the store, load a game up, finish playing the game, go back to the store and it loads forever again, go to network in settings and hit test internet connection, the test tells me all is great then I go to the store and it loads :-banghead

It's like even though the PS4 is still connected, it somehow has loss part of the connection to some parts of the dashboard :-dunno

annoying

Never had this problem with Xbox.


I did a search and it seems people have had this problem since 2014!


What I have tried:

- Rebuilt PS4 database in safe mode which took all of 5 seconds as it's brand new

- Initialized PS4

- Disabled SIP ALG in the router (somebody on one forum recommended this)

- Gave the PS4 a static IP in the router

- Port forwarded in the router TCP: 80, 443, 1935, 3478-3480 and UDP: 3478-3479 using help from https://ps4dns.com/ps4-port-forwarding/

- tried automatic and manual setup in the PS4 network settings


I have also taken my PS4 Pro to a friends house who has a different make of router and a different internet service provider to me and the exact same problem happens which leads me to believe it is a problem with Sony's end or a problem with the PS4 software?


Is there anything else I can actually try?


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